Privacy Policy of Total Looks

At Total Looks Hair & Beauty Salon, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect your personal data in compliance with New Zealand’s Privacy Act 2020 and other relevant data protection regulations.

By using our website, booking services, or engaging with us, you consent to the practices described in this policy. If you do not agree to this policy, please do not use our services or website.

1. Information We Collect

We may collect and process the following types of personal information:

1.1 Personal Information

  • Contact Information: Your name, email address, phone number, and postal address.
  • Booking Details: Information related to your appointments and services booked with us.
  • Payment Information: Credit or debit card information and transaction details when you make a purchase or booking.
  • Communication Information: Any information provided when contacting us via phone, email, or through our website contact form.

1.2 Automatically Collected Information

When you visit our website, we may automatically collect:

  • IP address: This is used for security and website analytics.
  • Cookies: Small files stored on your browser to enhance your experience (e.g., remembering your preferences or providing personalized content).
  • Browser and Device Information: The type of device, browser, and operating system you are using.

1.3 Sensitive Personal Information

We do not collect sensitive personal information (such as health, race, religion, etc.) unless required for specific services or as disclosed by you for personal care preferences (e.g., allergies or special needs during beauty treatments).

2. How We Use Your Information

We may use the information we collect for the following purposes:

2.1 Providing Services

  • To manage and confirm your bookings and appointments.
  • To process payments for services provided.
  • To send you reminders and updates about your appointments.

2.2 Communication

  • To respond to inquiries, requests, or feedback through our website, email, or phone.
  • To send you promotional materials, updates, or special offers with your consent.

2.3 Website Improvement and Analytics

  • To monitor and analyze usage trends on our website, improving its functionality and user experience.
  • To enhance our service offerings based on your feedback and browsing behavior.

2.4 Compliance

  • To comply with legal requirements and protect our business interests (e.g., fraud prevention, ensuring terms and conditions are followed).

3. How We Share Your Information

We respect your privacy and will never sell or rent your personal information to third parties. However, we may share your data in the following circumstances:

  • Service Providers: We may share your personal data with trusted service providers (e.g., payment processors, IT support) to help us deliver our services. These providers are required to adhere to confidentiality and data protection requirements.

  • Legal Requirements: We may disclose personal information to comply with legal obligations, court orders, or requests from government authorities.

  • Business Transfers: In the event of a merger, acquisition, or sale of our business, personal data may be transferred to the new owner as part of the transaction.

4. Your Rights Regarding Your Personal Information

Under the Privacy Act 2020, you have several rights regarding the personal information we hold about you:

  • Access: You can request access to the personal data we hold about you.
  • Correction: You have the right to ask for corrections if any of the information we hold is inaccurate.
  • Erasure: You can request that we delete your personal data, except where we are required to retain it for legal or operational reasons.
  • Objection: You may object to certain data processing activities, such as marketing communications. You can opt-out by contacting us directly or unsubscribing from our emails.

5. Data Security

We are committed to protecting your personal information. We implement appropriate technical and organizational measures to safeguard your data from unauthorized access, disclosure, alteration, or destruction.

While we take all reasonable precautions to protect your data, no system is completely secure. If we become aware of any data breach that compromises your personal information, we will notify you and take the necessary steps to resolve the issue in accordance with New Zealand law.

6. Retention of Personal Information

We will retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, or as required by law. Once your personal data is no longer needed, it will be securely deleted or anonymized.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. Cookies help us:

  • Remember your preferences for future visits.
  • Analyze website traffic to improve our services.
  • Deliver personalized content and marketing based on your browsing activity.

You can control or disable cookies through your browser settings. However, please note that some features of our website may not function properly without cookies.

8. Third-Party Links

Our website may contain links to third-party websites. Please note that this Privacy Policy only applies to our website. We are not responsible for the privacy practices of other websites. We recommend reviewing the privacy policies of any third-party sites before providing them with your personal information.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. Any changes will be posted on this page, and we encourage you to review the policy periodically. Your continued use of our services after any changes are made signifies your acceptance of the updated Privacy Policy.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or your personal information, please contact us at:

Total Looks Hair & Beauty Salon
Email: totallooks.dilu@gmail.com
Phone: 021 826 7426
Address: Agincourt Street, Glenfield, North Shore, Auckland

We are committed to resolving any privacy issues and appreciate your trust in us.