Terms and Conditions

Welcome to the Total Looks Hair & Beauty Salon website (the “Site”). By accessing and using this Site, you agree to comply with and be bound by the following Terms and Conditions. If you do not agree to these terms, you may not use this Site.

1. General Terms

These Terms and Conditions apply to all users of the Site, including visitors, customers, and any other users. By using this Site, you confirm that you are at least 18 years of age or are accessing the Site under the supervision of a parent or legal guardian.

2. Services

Total Looks Hair & Beauty Salon offers a variety of beauty and hair services, including but not limited to haircuts, hair coloring, makeup services, facials, waxing, and more. The information provided on this Site regarding services, pricing, and availability is subject to change without notice.

3. Booking Appointments

Clients can book appointments through our Site, over the phone, or via email. Please note:

  • All appointments are subject to availability.
  • We recommend booking in advance to secure your preferred time slot.
  • You agree to provide accurate information when booking appointments and understand that providing false or inaccurate information may result in the cancellation of your appointment.

4. Cancellations and Rescheduling

We understand that life can be unpredictable. If you need to cancel or reschedule your appointment, please notify us at least 24 hours in advance. Cancellations made within 24 hours of the scheduled appointment time may be subject to a cancellation fee.

5. Home Visits

Total Looks Hair & Beauty Salon offers home visits for clients who are unable to visit our salon. Home visit appointments are subject to availability and may incur additional charges. Please contact us to discuss availability and pricing for home services.

6. Pricing and Payments

  • Prices for services are listed on the Site and are subject to change without prior notice.
  • Full payment for services is due at the time of the appointment unless otherwise arranged.
  • We accept various payment methods, including credit cards, debit cards, and cash. You agree to provide valid payment information when booking appointments.
  • Any promotional offers or discounts cannot be combined unless otherwise stated.

7. Gift Vouchers

Gift vouchers purchased from Total Looks Hair & Beauty Salon are valid for the amount stated on the voucher and can be redeemed for services or products at our salon. Gift vouchers:

  • Cannot be exchanged for cash.
  • Are non-refundable.
  • Are subject to expiration dates as specified on the voucher.

8. Salon Etiquette

We ask that clients arrive on time for their appointments to ensure the best possible experience for everyone. Late arrivals may result in reduced treatment time or the need to reschedule.

Please notify us of any medical conditions, allergies, or sensitivities before undergoing any treatments to ensure your safety and comfort.

9. Intellectual Property

All content on the Site, including but not limited to text, graphics, logos, images, and software, is the property of Total Looks Hair & Beauty Salon or its content suppliers and is protected by intellectual property laws. You may not reproduce, distribute, or use any of the content on this Site without prior written consent from Total Looks Hair & Beauty Salon.

10. Privacy Policy

Your privacy is important to us. Please refer to our Privacy Policy for detailed information on how we collect, use, and protect your personal information.

11. Limitation of Liability

To the maximum extent permitted by law, Total Looks Hair & Beauty Salon is not liable for any direct, indirect, incidental, or consequential damages that may arise from the use or inability to use our services or this Site. This includes, but is not limited to, damages for loss of data, income, or profits, or any unauthorized access to or alteration of your personal information.

12. Indemnification

By using this Site or our services, you agree to indemnify and hold Total Looks Hair & Beauty Salon, its affiliates, employees, and contractors harmless from any claims, damages, liabilities, or expenses (including legal fees) arising from your use of the Site or services.

13. Changes to Terms and Conditions

We reserve the right to update or modify these Terms and Conditions at any time without prior notice. Your continued use of the Site following any changes signifies your agreement to the revised terms.

14. Governing Law

These Terms and Conditions are governed by the laws of New Zealand. Any disputes arising from the use of this Site or our services will be subject to the exclusive jurisdiction of the courts of New Zealand.

15. Contact Information

If you have any questions regarding these Terms and Conditions, please contact us: